FAQS

What is Sweet Momo?
Sweet Momo is a small Tibetan dumpling who wishes to spread joy, positivity, and culture through her stickers 
Processing and Shipping time?
All orders are carefully packaged and shipped within 1-2 business days from (my living room) New York. Stickers are sent through untracked letter mail to ensure free shipping for you (tracking also available). Standard delivery time is 4-7 business days for domestic US orders and 7-21 days for international orders.
*Please expect possible delays due to the pandemic*
Do you include tracking?
Tracking is available as an option during check out for sticker orders. Tracking is required for all non-sticker products to ensure safe delivery.
Are you eco-friendly?
We currently use eco-friendly compostable cello bags to package the stickers, biodegradable poly mailers and compostable bubble mailers for large orders, and eco-friendly personalized Kraft envelopes. 
It’s past the estimated time of delivery and my order has not arrived yet?
If it’s been over six weeks after your purchase and you have not received your order it may have been lost or stolen. Please message us and we’ll be happy to help!
My order arrived and I’m not satisfied with it/it’s missing items/damaged :c
Please don’t hesitate to reach out to us. We are happy to refund you or send a new order!
Do you prefer I shop here or your Etsy?
It’s totally up to you, but we prefer here on our website :) Lower transaction fees allow us to offer you better prices and exclusive deals here. However, you will get the same quality of product, processing time, and customer service on both platforms. Wherever you choose, we appreciate you.
Any other questions, concerns, or feedback please feel free to contact me!